VOICE AI · PHONE SYSTEMS
We bring AI conversation straight to your phone line. Our agentic phone system understands natural language, queries your management software in milliseconds and answers with precision — at any hour, with no operators on hold.
The system understands colloquial language, regional variants and incomplete or ambiguous phrasing. The caller doesn’t need to know "how to phrase the request": they just speak normally. The model interprets intent, not just words.
It queries your management software in milliseconds: stock availability, order status, custom price lists, deadlines and commercial terms. Always-current data at call time, always-precise answers.
No operator required, no waiting in a queue. The phone system answers in 2 seconds at 3 a.m. with the same quality as during peak hours. You pay per handled call, not per working hour.
When a request needs human judgment — complex negotiations, complaints, exceptional cases — the agent transfers the call to the most appropriate operator, attaching a contextual summary of the conversation. Zero duplicated work.
The systems described on this page are artificial intelligence systems that interact with natural persons in an automated way. In compliance with Art. 50 of EU Regulation 2024/1689, people interacting with such systems are informed of the artificial nature of their interlocutor. Every solution is designed with human oversight that can be activated at any time and includes escalation mechanisms to human operators.
Manufacturing
A client calls to check the status of a shipment. The AI phone system recognizes the customer from their voice or caller ID, queries the management system and answers: "Your order #4521 shipped yesterday, delivery expected tomorrow morning by 12. Would you like an SMS confirmation?" — all in under 5 seconds, zero human intervention.
Wholesale
A reseller calls to request availability and price for 200 units of an item. The system identifies the customer, retrieves their reserved price list and negotiated terms, checks stock in real time and reports the net price, any volume discounts and an estimated delivery time — without any salesperson picking up the phone.
Yes. The natural language understanding models we use are trained on Italian regional variants and handle accents, non-standard syntactic constructions and industry-specific technical terms. Understanding further improves with a fine-tuning phase on the specific vocabulary of your company and sector.
Integration typically happens via a SIP trunk (standard VoIP protocol) or via API with the main PBX providers (3CX, Avaya, Cisco, cloud systems like Twilio). In many cases there is no need to change your existing telephone infrastructure: our system plugs in as an additional layer.
The system is designed to recognize its own limits. When a request falls outside the configured scope or requires human discretion, the agent informs the caller, collects the essential details and transfers the call to an operator with the full context of the conversation. It never leaves the caller without an answer.
Absolutely. All traffic is TLS-encrypted. Conversation data is processed under the GDPR: the company remains the data controller, and the data is never used to train third-party models.
A free first consultation. No commitment. We reply within 24 hours.